Most frequent questions and answers
What is the status of my order?
We will email you as items in your order ship, or if there are updates on the status of your order. Can’t find the email? Click here to check the status of your order. COVID-19 potential delivery delay: our carriers are currently experiencing delays in delivery. We apologize for the inconvenience this may cause.
Where is Clothing Shop Online based?
Our office is located in sunny Arkoudi Beach, Ileias.
You can see the map also. Store Location
Where are your products shipped from?
At the moment we ship products only in Greece
Security of transactions through Beach House Arkoudi.gr
Feel safe. We have taken all necessary measures for the security of your transactions. The security of transactions is a serious matter for us at BeachHouseArkoudi.gr and we have left nothing to chance.
In what currency are transactions made?
Transactions are made in euros only.
How can I pay for my order?
Shop Online currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.
How long will it take me to get my order?
Due to carrier delays, please allow up to 14 business days for your order to be delivered via our standard shipping method.
How can I check the status of my order?
We know you can’t wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order here.
Can I cancel or change my order?
We begin processing orders as soon as they are placed, but you can cancel or change your order if call us or sent us email.
How do I return my order?
Returns are accepted for all items within 30 days of purchase. Please visit our Refund & Returns Policy to initiate the returns process.
What do I do if my order is damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here or through our “help” button below.
Why did I only receive part of my order?
Don’t worry, it’s on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
Where can I find product sizing information?
Product sizing varies between different brands and styles. Product size information can be found toward of each product detail page. You can see Product size information here .